Frequently Asked Questions
Everything you need to know about your Serafina shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that intimate apparel and final sale items are non-returnable for hygiene reasons.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our fit experts via live chat.
What payment methods do you accept?
Serafina accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
Where are your garments manufactured?
We partner with ethical factories in Italy and Portugal that prioritize fair labor practices and sustainable textile sourcing to ensure the highest quality for our collections.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.